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Monday, March 19 • 5:00pm - 6:30pm
CSI: Getting a "5" in Parent Communication

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There are few aspects of the overnight camp experience about which parents are more vocal than communication. For many, it seems like they can never get enough feedback while their child is away at camp. Based on data from over 50,000 parents since 2006 via the Camper Satisfaction Insight Study (a.k.a. CSI), we break down the key components of camp-to-parent communication and discuss what’s behind perfect “5” out of “5” ratings. We are joined by several camp professionals who will share their specific strategies and processes that have led to consistently excellent communication ratings from their camp families.

avatar for Linda Denham

Linda Denham

Senior Associate, Summation Research Group, Inc.
Linda Denham is senior associate at Summation Research and has been working extensively on FJC’s Camper Satisfaction Insights (CSI) study and One Happy Camper (OHC) applicant research for over 6 years. Linda is a seasoned business professional with 31 years of diverse, cross-functional... Read More →
avatar for Mark Sass

Mark Sass

President, Summation Research Group, Inc.
Mark Sass is the founder and president of the Summation Research Group, established in 1995. Summation designed and has led Foundation for Jewish Camp's Camper Satisfaction Insights (CSI) Study since 2006 and also partners with FJC on Staff Satisfaction Insights (SSI) and One Happy... Read More →

Monday March 19, 2018 5:00pm - 6:30pm EDT
Grand Ballroom 7, Level 3