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Tuesday, March 20 • 9:00am - 12:00pm
Zingerman's: The Art of Giving Great Service LIMITED

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Limited Capacity seats available

Inc. Magazine called Zingerman's the “Coolest Small Company in America," and they've been featured in the Harvard Business Review and on MSNBC for their business practices. Zingerman’s has set the standard for great customer service, and the foundation for that service is the fact that early on, they codified what “great service” means for Zingerman’s, and consistently teach it to every single employee, customer facing or not, that joins the organization, regardless of whether that employee will be with us for 10 weeks or 10 years. And now they are bringing their expertise in service to Leaders Assembly.  This fast-paced workshop will focus on specific tools and techniques for great service that you – and your team – can use with customers and co-workers alike.

Speakers
avatar for Elnian Gilbert

Elnian Gilbert

Trainer, Zingerman's
Elnian’s 10 years of experience at Zingerman’s includes multiple businesses and positions, from her start at Zingerman’s Mail Order to logistical experience at ZingTrain. It is this breadth of experience that Elnian brings to her role as a trainer, sharing Zingerman’s approach... Read More →


Tuesday March 20, 2018 9:00am - 12:00pm
Kent A-C, Level 4