Elnian’s 10 years of experience at Zingerman’s includes multiple businesses and positions, from her start at Zingerman’s Mail Order to logistical experience at ZingTrain. It is this breadth of experience that Elnian brings to her role as a trainer, sharing Zingerman’s approach to business though ZingTrain’s public training, personalized training, facilitation, and keynotes.

Her particular areas of expertise are Customer Service, Training, Open Book Management, and organizational change as well as vision facilitation. Elnian finds it exceptionally rewarding to figure out what a client needs, then tailor training to deliver it; helping them adapt and apply the tools and techniques used at Zingerman’s over the past 30 plus years.

Most recently, Elnian delivered a keynote, “Building a Culture of Great Service,” for the MI Patient Experience Conference, the Whole Foods Market Global Culinary Summit, and the Association of Board Secretaries.

Elnian’s style is engaging, humorous and full of real-world stories. Her down-to-earth approach, thorough preparation, and experience as a trainer helps her connect with participants from a wide array of industries, including libraries, information technology, dentists, specialty retail, co-operative groceries, and more.